“I am writing to give you feedback on the best move we have experienced in thirty-eight years, completed by the Executive Moving Systems/Zenith Van & Storage team during the period 30 April – 3 May 2014. It is no small compliment to describe this as the best move we have ever had. Between us, my husband and I have over fifty-eight years of military and government service and with that, dozens of moves.
On Wednesday, 30 April, their packers, Masud and Thomas, drove from Woodbridge to our home three hours away in the rural countryside near Lexington, Virginia. As we expected, their GPS guided them away from our house. We had experienced intensely heavy rains for several days prior to their arrival and despite their best efforts, Masud and Thomas ended up with their moving van stuck in a cornfield about a mile away from our house. They called me immediately to let me know. What could have been a disaster was more than offset by their positive “can-do” attitude, unending energy, and eager readiness to get started packing, which they did as soon as our neighbor pulled their van from the muddy field with his tractor. Masud and Thomas never missed a beat. They worked tirelessly for two days, packing our 20,000 pounds on household goods. As the second day ended and Thomas prepared the final paperwork, he was confronted by a rattlesnake inside our dining room, just inches from his feet. Neither Thomas nor Masud flinched and they stood fast until my husband removed the snake. Throughout the entire two days, they were unflappable, happy, positive, and extremely hard-working.
The next day the loading and moving team consisting of Jose, Franklin, Arnoldo and Rolando arrived just after 8:00 a.m. We were astounded at the incredible work ethic the entire team demonstrated. In dozens of moves I have never seen anyone work harder than the members of his team. They pressed on for hours, hauling boxes and furniture, filling two trucks, stopping only for a few minutes for a quick sandwich. They were unfailingly positive, polite, and energetic.
Their packing, loading and moving crews set the standard for the entire moving industry and the owners should be very proud of them. I am sending a copy of this letter to the Joint Personal Property Shipping Office Mid-Atlantic Region, commending your team and your company for the incredible high quality and exemplary customer service they demonstrated, even under the most challenging circumstances. I know that their company prides itself on having been selected as the independent mover of the year. It is clear to me that it is because of the exemplary high quality service their employees provide that their team earned such a high distinction.
Please pass along to all of the members of the team our most sincere thanks and our congratulations on a job exceedingly well done.”
– Susan R